1. Order Processing Time
Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). You will receive an email confirmation once your order has been placed and another notification when your order has been shipped with tracking information.
2. Shipping Methods and Carriers
We primarily ship to addresses within the United States using trusted carriers including:
- USPS (United States Postal Service)
- FedEx
- UPS
The specific carrier will be selected based on your location and the shipping method chosen at checkout.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping destination, and selected delivery speed. Exact shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions on orders over a specified amount.
4. Estimated Delivery Times
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- Priority Shipping: 1-3 business days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
5. International Shipping
At this time, we focus primarily on serving customers within the United States. International shipping may be available on a case-by-case basis. Please contact our customer service team at support@rubyjar.net for international shipping inquiries.
6. Order Tracking
Once your order ships, you will receive an email with tracking information. You can use this information to monitor your package’s progress on the carrier’s website. If you have any questions about your shipment, please contact us with your order number.
7. Shipping Address
Please ensure that your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes cannot be made once the order has been shipped.
8. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us immediately at support@rubyjar.net. We will work with the shipping carrier to resolve the issue and ensure you receive your order.